My best customer Service Experience I would have to say most
recently was at Lowes. I just recently went into the Lowes in Summerlin by my
house to purchase some bug barrier. After purchasing the spray from Lowes I
returned home to find out that the pump did not work, I was frustrated due to
the fact of the nature of the purchase. I have earlier that day came home from
being out shopping and found a scorpion in my master bathroom. After getting the
pest out of my house I cleaned my floors and went to purchase the spray. So the
next day I went to class and my friend went to Lowes to exchange the spray for
a different one that we hoped worked. So my friend gave the cashier my receipt
and told him she wanted to exchange for a different one and the cashier told
her that she needed the card she paid with to do a return, I was so upset
because that is not true. If you are doing an even exchange why would you need
the card that the merchandise was bought with? Then he proceeded to return my
spray back to the card and my card was with me at school. So I guess he did not
need it to return it after all. I was so upset that this cashier was putting my
friend thru this after all she wanted to do was do an even exchange. So I asked
my friend to go back inside and speak with a Manager. After the manager heard
how frustrated I was over this situation she gave my friend the bug spray for
free. I didn’t expect that but it was very nice of her I had explained to her
that I never have heard of such a rule and that her cashier needed to be
retrained, and that I had Managed retail for the last 8 years. She was so
apologetic it made me feel good that she went above and beyond to make sure I
was satisfied with the outcome. So by far Lowes is has a customer for life.
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